Call Center and Customer Service
Customer Experience Solutions.
Contact Center S.O.P, Compliance and Audit.
Sales Excellence
Solutions.
(0700 & 0800)
Business Phone System.
At Omni-Channel, we view customer service as a strategic asset and a critical extension of your brand’s promise. Our approach is rooted in professionalism, responsiveness, and consistency, ensuring that every customer interaction reinforces trust and drives satisfaction. We offer turn-key support designed to accelerate performance and long-term success, Backed by a team of experts and guided by our core values which includes:
Award wining
Work along like-minded professionals in our vibrant coworking spaces in Lagos, Nigeria, with break out areas and networking events to foster collaboration and growth. We provide conducive working environment with dedicated desk and office utility for your team. This covers work space, computer system, phone, printer and other office stationaries. Give your team a place to focus, thrive and grow, while we take care of all the details.
Helping organisations deliver world-class service experiences that go beyond their customers’ expectations.
Our Business Phone is an open communication platform, which provides all of the features you would expect from a proprietary PBX at a much affordable price.
Win new business. Retain customers. Maximise revenues. We'll provide you with salespeople with the wide breadth of skills needed not only to reach tough targets, but also exceed them.
outlines a comprehensive audit plan to evaluate the operational compliance and service standards of contact centers and customer service departments of organizations.
For over 5 years, we’ve been the global gateway, connecting businesses worldwide. Whether it’s administrative support, customer service, marketing assistance, or specialized legal help.
Our solution helps businesses respond to customers with personalised conversations in real-time
Customer service is the cornerstone of every successful business. At Omni-Channel, we understand what it takes to
deliver world-class call center services.
Our approach centers on recruiting, training, and managing highly skilled customer service professionals who are not
only well-versed in your products and services but are also naturally equipped to provide outstanding support. With a
focus on excellence, our representatives enhance customer satisfaction and drive measurable business growth.
Our team consists of highly trained and certified customer service representatives who stay up-to-date with the latest customer service practices.
At Omni Channel, we don't just answer calls — we create lasting impressions. Our team of empathetic professionals is trained to handle inquiries, resolve issues, and build relationships that keep your customers coming back. We combine human connection with smart technology to deliver service that is fast, personal, and aligned with your brand voice.
Empathy-driven communication
Product Knowledge
Professionalism
Responsiveness
Consistency
Adaptability
Commitment
Attention to detail
Omni-Channel helped provide an integrated solution combining 30 tele-sales and 20 customer service expertise using their call center infrastructure: Deployed specialized sales representatives for platform promotion via phone and WhatsApp Implemented targeted retailer prospecting strategies
Omni-Channel deployed a specialized team of 20 experienced tele-sales agent when we needed to significantly increase our client acquisition rates in Nigeria and Kenya who worked at our contact center. omnichannel team execute 60-80 qualification calls daily from assigned database segments. Send 100+ qualification emails daily using approved templates. Conduct initial screening to determine basic fit for payroll payment or loan
Omni-Channel helped deploy a specialized team of 40 experienced tele-sales agent who worked on-site at our contact center when we needed to significantly increase our client acquisition rates and revitalize our inactive customer base while maintaining high service quality standards.
We're ready to help you to answer any questions.
We offer customer support, technical assistance, outbound sales, appointment scheduling, and help desk services to ensure seamless communication between businesses and their customers.
Our trained professionals enhance customer satisfaction, reduce response times, and streamline operations, helping businesses build stronger relationships and boost efficiency.
Yes! Our team includes multilingual agents to assist customers in various languages, ensuring effective communication across diverse markets.
We cater to e-commerce, finance, telecommunications, retail, and more, providing tailored solutions for each sector.
Simply contact us, and our team will guide you through the onboarding process, customizing solutions to fit your business needs.