About us
about us
Where Service Meets Satisfaction…
At Omni-Channel, we view customer service as a strategic asset and a critical extension of your brand’s promise.
Our approach is rooted in professionalism, responsiveness, and consistency, ensuring that every customer interaction reinforces trust and drives satisfaction.
By integrating industry-best practices with experienced service representatives and intelligent systems, we deliver seamless, high-quality support across all channels.
Whether Business to Business (B2B) or Business to Customers (B2C), Omni-Channel is committed to representing your organization with excellence. Either by handling inquiries,
resolving issues, or delivering proactive support, Omni-Channel ensures every
interaction is meaningful and satisfying. We combine human-centered service with smart technology to deliver consistent,
reliable, and high-quality experiences across every touchpoint.
With Omni-Channel, customer satisfaction isn’t just a goal, it’s our standard.
our approach
Project-Based Model for Defined Goals and Faster Delivery
We recommend Project-based engagement model for those who come up with well-defined project requirements and deliverables. Employing this engagement model, you’ll have your projects executed by one or more experts from ValueCoders adept in that domain…read more
Mission
Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.
Vision
To be an independent, sustainably profitable and globally focused firm, known for helping people and businesses succeed.
As we continue to grow and expand our customer base, our knowledge and experience multiplies. We hope that while visiting our website you can gather some information that will improve your business. If you require additional information or have any questions about Outsource Nigeria, we would welcome the opportunity to speak with you.
our core values
Core values that
guide
our service
Re-inventing Innovation
We’ve evolved innovation
Each of our seasoned executives brings a unique background and level of expertise in multiple disciplines and
industries. Our vertical knowledge ranges from Energy, Technology, Advertising, Travel, Retail, Manufacturing,
Healthcare, Telecommunications, and many more, including selling tangible products and intangible services using the
power of digital media and information technology.
Years of experience within the services industry sets us apart as a
leading solutions provider within this complex market.
We’re a people-powered business. Our clients choose us because of our people who deliver great ideas to help them
succeed: for their knowledge, their skills, their technical abilities, their digital mindset, their independence, their
objectivity and their diverse characters.
why choose us ?
End-to-End Talent Solutions with You in Control
At Omni-Channel, we build full-time, dedicated teams that work remotely or on-site—while you retain full control.
We handle the setup, tools, and operations; you drive the vision, KPIs, and results. Enjoy up to 70% cost savings with a team that works solely for your business goals.
With two state-of-the-art offices in Lagos and a growing network of trained talent across Nigeria,
we’ve equipped over 15,000 graduates with real-world skills in tech and process automation. Our training pipeline ensures your team is always filled with qualified, job-ready professionals.
Our team
Experienced coaches dedicated to you
Mr. Lekan Ayorinde
Chief Executive Officer
(C.E.O)
Mrs. Kitan Ayorinde
Human Resources
Manager
Aisha Adebimpe
Project Supervisor
FAQ
Your questions answered simply here
Still have you any question?
We’re ready to help you to answer any questions.
We offer customer support, technical assistance, outbound sales, appointment scheduling, and help desk services to ensure seamless communication between businesses and their customers.
Our trained professionals enhance customer satisfaction, reduce response times, and streamline operations, helping businesses build stronger relationships and boost efficiency.
Yes! Our team includes multilingual agents to assist customers in various languages, ensuring effective communication across diverse markets.
We cater to e-commerce, finance, telecommunications, retail, and more, providing tailored solutions for each sector.
Simply contact us, and our team will guide you through the onboarding process, customizing solutions to fit your business needs.